Last Updated: 5 April 2025
These Terms & Conditions (“Terms”) govern your use of our website and services, which are provided by Zedel Global (“we”, “our”, “us”). By accessing or using our website, services, or content, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, please do not use our services.
1. About Us
This website is operated by Zedel Global. Our services are designed to provide high-quality digital solutions, including but not limited to Social Media Management, Graphic Design, Website Design & Hosting, SEO & Content Marketing, Paid Ad Campaigns, E-commerce Support, Virtual Assistance, and Custom Packages.
2. Services Offered
We provide a wide range of digital services to meet the unique needs of our clients. These include, but are not limited to:
- Social Media Management
- Graphic Design
- Website Design & Hosting
- SEO & Content Marketing
- Paid Ad Campaigns
- E-commerce Support
- Virtual Assistance & Custom Packages
Additionally, we offer customized services tailored specifically to your business requirements. Whether it’s a bespoke digital marketing strategy, specialized web development, branding, or other unique solutions, we work with you to create a plan that best suits your goals. These services are provided based on the scope agreed upon during the initial consultation or proposal.
3. Payment Terms
- Upfront Payments: All services must be paid in full unless otherwise specified in the agreement.
- Recurring Payments: For recurring services (e.g., social media management, hosting), payments are due on a monthly basis.
- Late Payments: Delays in payment may result in the suspension or termination of services until payment is received in full. We reserve the right to charge a late fee or interest for overdue invoices.
- Currency: Payments will be made in the currency agreed upon at the time of purchase.
4. Cancellations & Refunds
- Recurring Plans: Monthly subscription plans can be cancelled anytime with at least 7 days notice prior to the next billing cycle.
- One-Time Services: Once work has begun, one-time services are non-refundable.
- Refund Policy: No partial refunds will be provided for work already completed. If we fail to meet agreed-upon service levels, we may consider partial refunds on a case-by-case basis.
- Cancellation Requests: To cancel services, you must submit your request in writing via email at support@zedelglobal.com.
5. Client Responsibilities
- Accurate Information: You are required to provide accurate, complete, and up-to-date content and details necessary for the delivery of services.
- Client Delays: We are not responsible for delays caused by late or incomplete client input, or failure to provide required materials.
- Third-Party Cooperation: If third-party services are required (e.g., hosting providers, ad platforms), you are responsible for ensuring their cooperation.
6. Intellectual Property
- Ownership: Upon full payment, you retain ownership of the logos, websites, designs, and other deliverables created as part of our services.
- Portfolio Use: We may showcase completed work in our portfolio, including on our website, social media, and marketing materials unless you specifically request in writing that your project remains confidential.
7. Limitation of Liability
- No Guarantee of Results: We do not guarantee specific business outcomes or profits resulting from the use of our services.
- Exclusion of Liability: We are not liable for any losses arising from misuse of the delivered content, third-party services or issues, or website downtime beyond our control.
- Force Majeure: We are not responsible for delays or failure to perform due to circumstances beyond our reasonable control (e.g., natural disasters, or internet outages).
8. Service Delivery Timeline
- Estimated Timelines: Project timelines provided are estimates and depend on timely cooperation and input from the client.
- Project Scope Changes: Minor changes and maintenance are included in certain packages (as specified). Any significant redesigns, additional features, or changes beyond the original scope will incur additional fees.
- Delays: We are not responsible for delays caused by client failure to meet deadlines or provide necessary information.
9. Account Security
- Confidentiality: You are responsible for maintaining the confidentiality of your account credentials, including login details and passwords provided by us.
- Unauthorized Access: You agree to notify us immediately of any unauthorized use of your account or any other security breach.
10. Amendments to Terms
We reserve the right to update or amend these Terms at any time. Changes will be posted on this page, and the last updated date will be revised accordingly. It is your responsibility to review these Terms periodically to stay informed of any updates.
11. Privacy Policy
Your use of our services is also governed by our Privacy Policy, which can be found on our website at [https://zedelglobal.com/privacy-policy]. By using our services, you agree to our Privacy Policy and consent to the collection and use of your data as outlined therein.
12. Governing Law
These Terms and Conditions will be governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts in the United Kingdom.
13. Contact Us
If you have any questions or concerns about these Terms & Conditions or any aspect of our services, please contact us at:
Zedel Global Ltd
Email: support@zedelglobal.com
Website: www.zedelglobal.com